Important Consumer Information

Below you will find all the essential information to consumers, which we are required to provide by law.

1. Identity and Address of Supplier/Entrepreneur

Engel GmbH
Wörthstraße 155
D-72793 Pfullingen

Phone +49 (0) 71 21-3 87 87-7
Fax +49 (0) 71 21-3 87 87-87

E-Mail: info@engel-natur.de

2. Warranty

We advise you that in the event of the defectiveness of delivered goods, you are entitled to the statutory warranty rights against us.

3. Right of withdrawal

If you are a consumer, you are entitled to a right of withdrawal. Information on the right of withdrawal, the withdrawal instructions and the withdrawal form can be found here.

4. Detection and Correction of Input Errors

Before submitting your order, your complete order details, such as type and quantity of goods, prices, shipping fees, your address information, and other information relevant to your order are displayed. In case any information is incorrect, you can edit it by clicking on “change” and correct the information in this section or remove or change the quantity of individual items before submitting your order. If need be, you can also completely cancel the ordering process. After submitting your order, input errors can only be corrected via email or phone.

5. Technical Steps Leading to the conclusion of a Contract

At the end of the ordering process, an order summary containing all relevant information regarding your order is displayed. Not until you have clicked the button “Order and Pay,” you are issuing a binding contractual statement. This can then be accepted by us in accordance with our General Terms and Conditions.

6. Storage and Accessibility of the Text of the Contract

The text of the contract (the General Terms and Conditions and order details) is saved by us and sent to you via email once you have placed your order. You will have no further access to it at a later point in time. You can, however, print and save the order confirmation before issuing your contractual statement. The General Terms and Conditions can be accessed, saved, and printed via the site at any time.

7. Contract Languages

Contract languages are English and German.

8. Delivery restrictions

We deliver in the following countries/regions:

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

9. Means of Payment

We accept the following means of payment:

Advance Payment, Paypal

10. General Terms and Conditions (GTC)

Please also note our General Terms and Conditions.

11. Information about Online Dispute Resolution

The by the EU provided platform for Online Dispute Resolution (ODR platform) shall be a single point of entry for consumers and traders seeking the out-of-court resolution in the case of disputes in relation to online sales or service contracts between a consumer residing in the EU and a trader with a place of business in the EU. The ODR platform can be accessed under the following link: http://ec.europa.eu/consumers/odr

12 . Alternative Dispute Resolution

We do not participate in dispute settlement proceedings before a consumer arbitration board.